Shipping and Returns

Where is my order shipping from?

Timberdoodle is located in Shelton, Washington.

We love getting curriculum to you in a pristine condition that makes you dance with delight! However, many of our products have packaging designed to catch your eye in stores rather than for long-term storage. Given that these items travel cross-country twice–first to our warehouse, then to you–some can arrive with mild cosmetic damage. While we do not guarantee perfection, if the damage inhibits the intended use of the product, please let us know so we can make it right. Thank you!

Shelton, WA

When will my package ship?

As soon as we receive your order, we leap into action. Please note that due to COVID-19 and shipping volumes, UPS and USPS are experiencing some delays as well which means that estimated delivery dates cannot be guaranteed.

If your order has backordered items they will ship together in a batch, rather than individually, using our choice of method which may not be the same as your original shipping method.

When will my order arrive?

This depends on where you live and how you ship the order. Our shipping methods are:

  • Flat Rate Economy Shipping - Will ship by our choice of carrier and shipping method, and can take 7-14 days for delivery after the order ships.
  • Free Ground Shipping (on orders including select products only, see below for details) - Please allow 7-14 days for delivery after the order ships.
  • USPS Standard Post - 7-14 days for delivery after the order ships(for addresses outside the Continental US, allow up to 30 days for delivery)
  • USPS Priority Mail - 2-3 business days (after the day it ships) for delivery after the order ships
  • UPS Ground Flat Rate - Prioritizes shipment and typically delivers in 3-5 business days after the order ships
  • UPS 2-Day or 3-Day - Guaranteed delivery either 2 or 3 business days (after the day it ships) for delivery after the order ships
  • USPS Priority Mail International - 7-21 business days for delivery  after the order ships (International can vary greatly depending on the country, some countries are not guaranteeing delivery in the wake of the COVID-19 crisis)



    • Flat Rate Economy Shipping

    Prepaid orders pay only $9.95 shipping for any size order for Ground Shipping! We'll need a shipping address in the lower 48 United States that is deliverable by either UPS or the Postal Service (we get to pick the shipping method).Please note that due to COVID-19 and shipping volumes, UPS and USPS are experiencing some delays as well which means that estimated delivery dates cannot be guaranteed. Our Flat Rate Economy Shipping excludes orders shipped to Alaska, Hawaii, military, or foreign addresses (see Postal options below for these addresses). If you need a faster delivery time, please see other options below. Questions? Call us toll free at (800) 478-0672, or email mailbag@timberdoodle.com

    Free Ground Shipping

    Prepaid orders that include any of the following items automatically qualify for Free Ground Shipping:

    • Timberdoodle Curriculum Kits (Basic, Complete, Elite)
    • Custom Homeschool Curriculum Kits
    • Non-Religious Homeschool Curriculum Kits (Basic, Complete, Elite)

    Include any of those products and we will ship your entire order free to an address in the lower 48 contiguous states! Since we choose the shipping method, we will need your physical address and postal address (if different). Please note that due to COVID-19 and shipping volumes, UPS and USPS are experiencing some delays as well which means that estimated delivery dates cannot be guaranteed. Orders will typically arrive within 7-10 shipping days after the order ships depending on your location (excludes weekends and holidays). If you must have your order more quickly, you can choose to upgrade the shipping at your expense (see additional shipping options below). This offer applies to items that are in stock only; NO back orders, but if you like, we will HOLD your order until we can ship it complete. Free Shipping offer is good for ground shipping only, and excludes foreign and military addresses, AK and HI. Shipping method is at our discretion; if you request a specific shipping method, shipping charges will apply. Please note: Orders must be prepaid to qualify for this exciting offer!

     

    Digital Products

    Since there is nothing to ship, there is no shipping cost associated with any digital products. This means that if you place an order which has only digital products on it, you won't pay shipping. Examples are:

    • Rosetta Stone Online
    • Fluenz
    • Touch-Type Read and Spell
    • CompuScholar Unity Game Programming
    • Thinkwell AP Courses

    Please note that these items are only excluded from shipping if you purchase them alone or with other digital products.

     

     

    USPS Priority Postal

    USPS rates are calculated for online orders as an estimation of actual shipping costs based on zip code, country, product weights, and Postal rates. Any order to any address with a US Postal Zip Code qualifies for Priority Mail shipping. This includes addresses in all 50 states, and overseas military addresses that use a zip code. Please note that due to COVID-19 and holiday shipping volumes, USPS is experiencing some delays as well which means that estimated delivery dates cannot be guaranteed.

    UPS Ground Flat Rate

    Please note that due to COVID-19 and shipping volumes, UPS is experiencing some delays as well which means that estimated delivery dates cannot be guaranteed. Delivery is typically within 3 to 5 business days to any U.S. address in the 48 contiguous states once the order ships (exact time varies by destination). Please note that since UPS will not deliver to a PO Box, we need a physical shipping address for UPS deliveries. Please keep in mind that the day an order ships does not count as a shipping day, and Saturday and Sunday are not business days.

    UPS 2nd Day Air or UPS 3 Day Select

    Select either 2nd Day or 3 Day delivery and your order will be shipped UPS. Delivery is guaranteed within two or three business days to every U.S. address in the 48 contiguous states once the order ships, however due to COVID-19 and shipping volumes UPS is experiencing some delays. Please keep in mind that the day an order ships does not count as a shipping day. For example, if an order ships on a Monday, going UPS 3 Day Select, it is guaranteed to arrive on Thursday of the same week. Saturday and Sunday are not business days.

    Priority Mail International

    All orders shipped outside the US (that do not use a USPS zip code) are shipped via Priority Mail International. Again, the shipping charges are calculated as close to real cost as we can based on product weights, destination, and international postal rates. International orders must be shipped complete. If an item is unavailable we will hold until it's back in stock or see if you want to cancel. 

    Please note that due to COVID-19 and shipping volumes, USPS is experiencing some delays as well which means that estimated delivery dates cannot be guaranteed. Actual shipping time can vary depending on the destination, as it relies not only on transit time out of the US, but also within the destination country. Please note that our shipping charges are calculated to cover postage only; any applicable import duty, taxes, or brokerage fees due in the destination country are not included in our shipping charges, and are the responsibility of the recipient. For more information on international shipping, visit the US Postal Service website.

    What is the return policy?

    Your order has been thoroughly inspected and carefully packed, and we hope your family is delighted with our unique products. However, being realists we know that occasionally returns have to be made.

    Due to high order volume, we have had to update our return policy. We will gladly accept returns for 30 days after the date your order has shipped. If you need to make a return, just follow these five easy steps.