Pricing and Billing

Do I have to pay sales tax?

Timberdoodle collects sales tax for certain states. These currently include Alaska, Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin. We're not required to collect sales tax in the states not listed above.

If you are a customer living in a state that we do not collect sales tax for, please be aware that you may still be responsible for paying the sales (use) tax due in your location. States such as HI, LA, PR, and VT require us to provide them with an annual report of customers and sales made in their jurisdictions.

Click here for more info.

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Sale Pricing

Sale prices are available only for orders placed through our website or via phone (purchase orders from institutions receive standard pricing).

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account?

Credits can take up to 3 business days to process once the credit has been issued. Returns can take up to 6 weeks to process and credit.

When will my credit card be charged?

Your credit card will be charged at the time your order is placed.