Order Status

Has my order shipped?

Due to high order volume, orders are currently shipping within 2-3 weeks. If you have not received an email with tracking info or need assistance you can contact us at customerservice@timberdoodle.com for an update.

How do I change quantities or cancel an item in my order?

Call us at 800-478-0672 as soon as you realize you need to change/cancel an item. We will do our best to accommodate your needs, please understand that once an order is in the queue for the warehouse it cannot be revised. 

How do I track my order?

You will be emailed a tracking number and link once your order ships. If you have not received an email with tracking info or if you need further assistance you can contact us at customerservice@timberdoodle.com or 800-478-0672 for an update.

My order never arrived.

Concerned that you have not received your order yet? Email us at customerservice@timberdoodle.com or call us at 800-478-0672. 

An item is missing or has not arrived.

Sometimes you order so much crazy smart goodness that we have to ship it to you in two boxes! Check your tracking information email to see if that your order is coming in multiple boxes. Occasionally an item will be drop-shipped or backordered. The packing slip included with your order will indicate if this is the case. If no backorders or drop-ships are shown please contact customer service for assistance at 800-478-0672 or customerservice@timberdoodle.com.

My product is missing parts.

We want to fix this for your right away! Please contact customer service for assistance at 800-478-0672 or customerservice@timberdoodle.com.

When will my backorder arrive?

Backordered items ship once they are back in stock. If you’d like an update you can check for an ETA on the product page on our website or contact customer service at 800-478-0672 or customerservice@timberdoodle.com.